Privacy Policy

At Mezbio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number)
• Business information (hotel name, address, tax ID)
• Payment information (processed securely through our payment providers)
• Guest data that you choose to store in our system
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process payments and prevent fraud
• Send you technical notices and support messages
• Improve our platform and develop new features
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• End-to-end encryption for sensitive data
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Strict access controls and authentication
• Automatic data backups

4. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us. We will delete your data within 30 days of receiving a verified request, except where we are required to retain it by law.

5. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings. Essential cookies necessary for the operation of our platform cannot be disabled.

7. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and providing customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through the platform.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: